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Email Matrix Satellite
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Q – What local channels are available in my area? A – Local channels are available in over 155 cities and ninety-five percent of homes with televisions. Visit our DISH Network local channels page to see what local channels you’ll receive. The cost for local channel programming is $5.00 per month per account (not per TV). Q - What channels are available in each programming package? A – To compare all channels available in each of our main channel packages, please visit our DISH TV Package Comparison Guide . Q – What package includes the channel I want to receive? A – The quickest way to see what package includes the channel you are looking for is by viewing our DISH Network Package Comparison Guide . Q – How do I know if I can get local channels? A – You can easily review what local channels are available by visiting our DISH Network local channels page. The cost for local channel programming is $5.00 per month per account (not per TV). Q – Do we need an antenna for local channels? A – No. If local channels are available in your area, you will only need the standard satellite dish that comes with your installation. Q - Where can I get a list of all international and foreign language channels? A – Please visit our DISH Network international programming page to see what foreign language channels are available. Q - Can I get only international programming? A – The following international programming packages can be ordered as standalone packages; DISH Latino, DISH Latino Dos, DISH Latino Max and the Great Wall Package. All other individual international channels must be purchased in addition to a package. Q - What Spanish language programming is available? A - A wide choice of Spanish language programming packages are offered. These include; DISH Latino – Our basic package with 35 channels - view channels DISH Latino Dos – An excellent value package with 35 Spanish-language and more than 150 English-language channels with local channels - view channels . DISH Latino Max – DISH Latino and DISH Latino Dos are included so you get maximum viewing value with 33 Spanish-language channels and more than195 English-language channels - view channels Q - Can I substitute one channel for another in my channel package? A – At this time we do have available a limited number of channels that can be substituted between packages. Also, at any time you are able to upgrade or downgrade your channel packages. Subscribing to a value package such as America’s Top 120 or America’s Top 180 will ensure you watch the full breadth of channels that are important to you. Q- Can I block certain channels from being available on my TV? A – Yes. Our receivers are equipped with an “Parental Locker” feature to block selected channels from being able to be viewed. Visit our parental controls page for more information.
Q - Is there a contract for the DISH TV service? A – There is no required contract for the DISH Network service but if you signup for a 18 month contract the initial $49.99 activation fee will be waived. Q – What will my monthly bill be for hooking up 1,2,3, or 4 TVs? A – This answer can easily be calculated by simply calling us at 214-514-3001 and one of our agents and specifying what your specific needs are. Q – Is there an additional charge to get local channels? A – Local channels are an additional $5.00 per month. Q – What specials are you running now? A – MatrixSatellite.com guarantees to have the lowest prices on DISH TV programming. You can quickly review all current special offers by visiting our DISH Network special offers page. Q - Is the cost of the receiver and DVR included in my monthly fee? A – For all standard installations the cost of the receiver is included. For DVR systems, each receiver is $5.98 per month. Special receiver configurations may incur an additional monthly fee. Q - Do I pay the same monthly service price if I have more than one TV setup? A – In most instances, yes. You pay only one price for your channel packages no matter how many TVs are connected to your system. There may be an additional cost for multiple receivers depending on your system configuration. Subscribers with a High Definition receiver model 211 or 622 will incur a $6.00 per month per receiver HD enabling fee unless subscribed to any HD value packs. Q – Is the $49.99 activation fee charged per TV or receiver? A – No. This is a one-time fee that is charged for the activation of your entire system and is credited on your first bill for service with an 18 month commitment. Q - Do I need a credit card to subscribe to DISH TV? A – Only for the initial $49.99 activation fee, which will be credited with an 18 month contract. A credit card is not required to be used to make your monthly payments. Q – Do you offer internet service? A – Yes. We offer the DISH Network/Earthlink DSL and dialup services. Please contact us at for further details and to order this service. Online ordering of internet access service is not yet available. Q – Why do I need to give out my social security number? A – A social security number is needed because we are giving away $1,200 worth of equipment and we want to make sure everyone we give the equipment to has good credit. We understand that you may not be comfortable giving out your social security number but you can be assured that when you are purchasing satellite TV service from a reputable like the DISH Network, you have the security of purchasing from a company that has been in business for over 10 years, has over 11 million customers and is a publicly traded company on NASDAQ. Q – Does your current offer apply to someone who currently has DIRECTV and wants to switch due to poor service? A – Yes! Q – Do you have a retail store where I can speak with a live person? A- We do not have a retail store but we do have 300+ sales associates available to take your call most hours of every day including Sunday. Please call us at Monday-Saturday until midnight and Sunday until 9pm E.S.T.
Q - How long does installation take? A – Installation time varies depending on the number of TVs that are installed but a general rule of thumb is two TV installations are complete in approximately 1 1/2 hours and four TVs can be installed in 2 _ hours. Q - How soon can I be installed? A – Most installations can be complete in 48 hours from the time of ordering, and if local installers are available in your area you may be installed in as little as 24 hrs. Please call us at 214-514-3001 to inquire when your DISH TV can be installed. Q - Will wiring be installed in my house just like the cable company does? A – Yes. Most installations will be completed with new, high quality cabling for the clearest digital picture on your TV. Q - Can my service be installed using my existing cable jack outlets in my wall? A – If your existing cable jack outlet is of sufficient quality, our installers may be able to provide DISH Network service through it.
Q – Can I watch separate programming on two TVs with a single DISH TV receiver? A – Yes. You can order a dual-room receiver that can provide programming to two televisions at once and different channels can be watched on each separate television. The receivers that are capable of this are the DISH 322, DISH DVR 625 and the DISH DVR 622. Q – Can I have a receiver that supports picture-in-picture (PIP)? A – Yes. Our following receivers support (PIP); the DISH 625 and the DISH 622. |
